Returns & Refunds Policy

If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order. We'll guide you through the return process and work with you to find the best possible solution.

To qualify for a return, products must:

• Be unused
• Be in their original condition
• Include the original packaging where possible
• Be accompanied by proof of purchase if requested

Once we receive and inspect your returned item, we'll notify you of the outcome.

Yes. For hygiene, safety, and product integrity reasons, some products cannot be returned once they have been opened or used.

Customised, personalised, or clearance items may also not be eligible for return unless required by South African consumer law.

Simply contact our customer support team within 14 days of delivery.

Please include:

• Your order number
• The reason for your return
• Any relevant photographs if applicable

Our team will guide you through the next steps.

We're sorry if this happens.

Please contact us within 7 days of receiving your order and include your order number along with photographs of the incorrect item. We'll investigate the issue and work with you to resolve it as quickly as possible.

If your order arrives damaged or defective, please notify Kiddiko within 7 days of delivery.

To help us process your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged product and packaging

Please keep all original packaging until your claim has been reviewed.

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be processed back to your original payment method. Depending on your bank or payment provider, processing times may vary.

Approved refunds are issued to the same payment method used when placing your order whenever possible.

Rather than processing direct exchanges, we recommend placing a new order once your return request has been approved. This helps ensure you receive your replacement product as quickly as possible.

If you need to cancel or change an order, please contact us as soon as possible.

If your order has not yet entered fulfilment, we'll do our best to assist. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Return shipping arrangements may vary depending on the reason for the return. If the return is due to a damaged, defective, or incorrect item, we'll work with you to find an appropriate solution. For all other returns, our customer support team will advise you on the return process.

If a returned item does not meet the eligibility requirements outlined in our Returns Policy, we may be unable to process a refund or exchange. If this occurs, we'll contact you to discuss the available options.