Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and include the original packaging where possible. Proof of purchase may be required.

To start a return, please contact us at info@kiddiko.co.za.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you've received the wrong item. Notify us within 7 days of delivery, and include your order number, a description of the issue, and photographs where applicable. We will review the issue and work with you to find an appropriate solution.

Exceptions / non-returnable items

For hygiene, safety and product integrity reasons, some items may not be eligible for return once opened or used — for example, swimwear and wetsuits that have been worn. Customised, personalised, or clearance products may not qualify for return unless required by law. Please get in touch if you have questions about a specific item.

Exchanges

If you'd like a different product, we recommend placing a new order once your return request has been approved.

Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact

Questions about a return or refund?

Email info@kiddiko.co.za

or call +27 60 761 6558.