Last updated: June 7, 2026

Privacy Policy

At Kiddiko, your privacy matters to us.

We collect only the information required to process orders, provide customer support and improve your shopping experience.

We do not sell your personal information and only share information with trusted service providers where necessary to operate our store and provide our services.

Payment information is processed securely through trusted payment providers and we take reasonable measures to protect your personal information.

Our products are designed for families and young children, and we are committed to creating a safe and trusted shopping experience for parents and caregivers.

If you have questions regarding your personal information, contact us at info@kiddiko.co.za .

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with the Services and where you live, we may collect or process:

• Contact details including your name, billing address, shipping address, phone number and email address.
• Financial information including payment details and transaction confirmations.
• Account information including login details, preferences and settings.
• Transaction information including products viewed, purchased, returned, exchanged or cancelled.
• Communications with us including customer support enquiries.
• Device information including browser, IP address and device identifiers.
• Usage information relating to how you interact with our website and services.

Personal Information Sources

We may collect personal information:

• Directly from you when creating an account, placing an order, contacting us or using our Services.
• Automatically through cookies and similar technologies when you use our website.
• From service providers assisting us with payment processing, fulfilment and customer support.
• From business and technology partners where permitted.

How We Use Your Personal Information

Provide, Tailor and Improve the Services

We use your information to process payments, fulfil orders, arrange shipping, manage accounts, process returns, remember preferences and improve your shopping experience.

Marketing and Advertising

We may use your information to send marketing communications and show relevant advertising. You can unsubscribe from promotional emails at any time.

Security and Fraud Prevention

We use personal information to maintain secure shopping experiences, investigate suspicious activity and protect customers and our business.

Communicating with You

We use personal information to respond to enquiries, provide customer support and communicate about orders.

Legal Reasons

We may use personal information where necessary to comply with legal obligations, respond to lawful requests and enforce our policies.

How We Disclose Personal Information

We may disclose personal information:

• To Shopify and service providers supporting payment processing, analytics, fulfilment, customer service and shipping.
• To business and marketing partners where permitted.
• Where required by law or legal process.
• During business restructuring, merger or acquisition activities.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal information to provide and improve services for merchants and customers.

To learn more about Shopify's privacy practices, visit:
https://privacy.shopify.com/en

Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Children's Data

Our Services are intended for use by parents and caregivers and are not directed toward children.

We do not knowingly collect personal information directly from children. If you believe a child has submitted personal information, please contact us and we will review and remove it where appropriate.

Security and Retention of Information

No system can guarantee absolute security.

We retain information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Data portability
• Withdrawal of marketing consent

You may exercise applicable rights by contacting us.

We may verify identity before processing requests.

Complaints

If you have concerns regarding how your information is handled, please contact us first so we can assist.

You may also contact relevant data protection authorities where applicable.

International Transfers

Your personal information may be transferred and processed outside your country of residence where required to operate our Services.

Where required by law, we use recognised transfer mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

Updated versions will be published on this page.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

Kiddiko
Email: info@kiddiko.co.za
Phone: +27 60 761 6558