Last updated: June 7, 2026

Shipping & Returns Policy

At Kiddiko, we want your experience to feel simple, reliable and stress-free from checkout to delivery.

If you have any questions at any stage, please contact us at info@kiddiko.co.za .

Shipping

Order Processing

Orders are processed as quickly as possible once payment has been confirmed.

Processing times may vary during promotions, holidays or periods of high demand.

You will receive order updates once your order has been prepared and dispatched.

Delivery

Kiddiko delivers nationwide across South Africa.

Orders are processed and dispatched once payment has been confirmed and delivery details have been verified. Estimated delivery time is typically 2–5 business days after dispatch, depending on your location and courier availability.

Deliveries are made Monday to Friday only (excluding weekends and public holidays) and can only be delivered to physical street addresses — we are unable to ship to P.O. Box addresses.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Delivery times shown at checkout are estimates only. While we work closely with trusted courier partners to ensure orders arrive as quickly as possible, occasional delays outside of our control may occur.

Please ensure that all shipping information provided at checkout is accurate. Kiddiko cannot accept responsibility for delays resulting from incorrect or incomplete delivery details.

Delivery Issues

If your parcel appears delayed or missing, please contact us at info@kiddiko.co.za with your order number and tracking details so we can assist in following up with the courier.

If your order arrives damaged, please notify both Kiddiko and the courier as soon as possible and retain all original packaging and the damaged product to assist with the claims process.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated as part of a promotion or offer.

Returns

We want you to feel confident shopping with Kiddiko.

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.

To be eligible for return:

• Items must be unused
• Items must be in original condition
• Items must include original packaging where possible
• Proof of purchase may be required

Non-returnable Items

For hygiene, safety and product integrity reasons, some items may not be eligible for return once opened or used.

Customised, personalised or clearance products may not qualify for return unless required by law.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect:

Please contact info@kiddiko.co.za within 7 days of delivery.

Include:

• Order number
• Description of issue
• Photographs where applicable

We will review the issue and work with you to find an appropriate solution.

Refunds

Once returned items are received and inspected, we will notify you regarding approval.

Approved refunds will be processed back to the original payment method.

Processing times may vary depending on your payment provider.

Exchanges

If you would like a different product, we recommend placing a new order once your return request has been approved.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered fulfilment or shipping, changes may no longer be possible.

Contact

Questions regarding shipping, returns or your order?

Email: info@kiddiko.co.za
Phone: +27 60 761 6558

Thank you for choosing Kiddiko.