Shipping & Delivery Information

Yes. Kiddiko proudly delivers nationwide across South Africa. Whether you're in a major city or a regional area, we'll work with our trusted courier partners to get your order to you as quickly and safely as possible.

Once your order has been processed and dispatched, estimated delivery is typically 2–5 business days, depending on your location and courier availability. Please note that delivery times are estimates and may occasionally vary during busy periods or due to circumstances beyond our control.

Orders are processed as quickly as possible once payment has been confirmed. Processing times may vary during promotions, holidays, or periods of high order volumes.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information so you can monitor your delivery every step of the way.

Yes. As soon as your order has been shipped, we'll email you a tracking number and courier details so you can follow your parcel's progress online.

Shipping costs are calculated automatically during checkout based on your delivery location and the products in your order. From time to time, Kiddiko may also offer free shipping promotions.

No. Deliveries are made Monday to Friday only and exclude weekends and South African public holidays.

Unfortunately not. All orders must be delivered to a valid physical street address. We are unable to deliver to P.O. Box addresses.

Please contact us as soon as possible if you've entered incorrect delivery information. If your order has not yet entered fulfilment, we'll do our best to update your details. Once an order has been dispatched, changes may no longer be possible.

While most orders arrive within the estimated delivery timeframe, occasional delays can occur due to factors outside our control. If your parcel appears delayed, please contact us with your order number and tracking details, and we'll gladly assist in following up with the courier.

If your parcel arrives damaged, please notify Kiddiko as soon as possible and retain both the damaged product and all original packaging. Including photographs of the damage will help us investigate the issue and work towards a suitable resolution.

If you need to make changes or cancel your order, please contact us as soon as possible. Once your order has entered fulfilment or has been dispatched, changes or cancellations may no longer be possible.

If nobody is available at the delivery address, the courier may attempt another delivery or contact you to arrange an alternative delivery time. Procedures may vary depending on the courier servicing your area.